Mobile & Field Service
Mobility is essential for field service, enabling efficient and safe operations away from central offices. Mobile applications, especially those with offline functionality, facilitate order execution, access to critical information, document procedures, and synchronize data, even in areas without connectivity.
Integrating safety elements such as EHS checklists, permits, and digital evidence reinforces regulatory compliance and protects technicians. Access to manuals, equipment history, and remote support helps improve service quality and first-time resolution.
Location features, real-time inventory management, and immediate consumption tracking optimize logistics and reduce downtime. Agile field data capture feeds EAM/ERP systems, accelerating administrative processes and enhancing data-driven planning.
The standardization and continuous updating of procedures through mobile tools strengthens resilience and operational traceability. In remote environments, mobility transforms maintenance into a predictive and strategic function, capable of meeting demanding service standards regardless of connectivity conditions.
Options
The importance of mobility has prompted many partners in the technology solutions ecosystem to develop applications that meet the aforementioned characteristics. We highlight the solutions of three of our strategic partners.
The solution developed by SAP to meet the growing mobility demands of field technicians and operators stands out for its robustness and adaptability to industrial environments. Over the past few years, this platform has undergone significant evolution, improving the user experience and expanding its functionality to cover increasingly complex usage scenarios.
Among its main advantages is full integration with SAP's core asset and maintenance management modules, enabling seamless data and process synchronization between field personnel and administrative areas. The application facilitates work order management, real-time data capture, access to critical equipment information, and digital documentation of procedures and evidence, even in limited connectivity conditions thanks to its powerful offline functionality.
Furthermore, it incorporates key safety elements such as EHS checklists, permit management, and support for collecting photographic or documentary evidence during operations. These capabilities strengthen regulatory compliance, improve operational traceability, and raise quality and safety standards when performing field tasks.
Given its evolution, technological robustness, and alignment with global best practices, the SAP Mobile Execution alternative represents a highly recommended option for organizations seeking to digitally transform their maintenance and field operations processes.
This platform, developed by a strategic partner with extensive experience with SAP in Latin America, represents a highly advanced solution for mobile maintenance and field operations management. Sigga Empower stands out for offering a fully configurable user experience, thanks to its powerful no-code interface, which allows you to create and adapt data capture forms according to the specific needs of each operational process without requiring complex development or programming knowledge.
One of the solution's distinguishing features is its workflow designer, also based on no-code logic, which facilitates the orchestration and automation of tasks, authorizations, and notifications in real time. This allows technicians and field workers to interact with customized information flows, manage work orders, and record incidents or consumption directly from mobile devices, maintaining traceability and control at all times.
Furthermore, Sigga Empower natively integrates with core business management systems, optimizing data synchronization and enabling immediate updates of critical information on platforms such as SAP. This capability increases operational efficiency, reduces errors, and facilitates decision-making based on up-to-date and reliable data.
In short, Sigga Empower's flexibility, scalability, and technological power position it as an ideal solution for organizations seeking to digitize and transform their maintenance processes, adapting to demanding contexts and constantly evolving business requirements.
Mirata Software offers an advanced solution for mobile field operations management, distinguished by its native integration with SAP under the SAP Clean Core principle and the use of SAP Business Technology Platform. Its highly scalable and robust platform allows you to design forms and workflows without requiring programming, facilitating rapid customization and adaptation to business changes. With certified connectors and a standard integration architecture, Mirata ensures the efficient and secure exchange of information with core SAP environments. Furthermore, its Zero-Code approach and continuous improvement policy contribute to reducing costs and implementation times, and ensure compatibility with future updates, positioning it as a flexible and efficient option for digital transformation in the maintenance and operations sector.
Why Iquant?
Currently, advancing towards mobile digitalization has established itself as a strategic necessity for organizations. However, the process poses significant challenges, especially regarding change management, within an environment where technology constantly evolves to meet new demands and operational challenges.
Iquant has over a decade of experience implementing mobile solutions for maintenance management and field operations. This expertise translates into a robust methodology and a deep understanding of the risks and considerations inherent in mobility projects. Unlike other market players, who tend to focus solely on hardware and software, Iquant comprehensively addresses critical aspects such as connectivity, latency, available bandwidth, and device management, both for employees and their own.
Iquant's accumulated experience in multiple mobile digital transformation projects is available to organizations seeking to successfully address the mobility challenge in operational execution. Its focus encompasses proactive risk identification, efficient management of technological and human resources, and the implementation of best practices, thus ensuring that the adoption of mobile technologies generates sustainable value and improves business results.
Benefits
If there is uncertainty about implementing mobile scanning in a company or area, it is important to consider the following aspects, as they can bring immediate operational benefits to the process.
Reduced paper use and rework when capturing on-site data (times, materials, readings, photos, signatures). Offline-first applications allow you to continue without network access, avoiding delays. Technicians can easily access instructions, maps/GIS, and spare parts from their devices, reducing travel and downtime. Incidents are resolved instantly with history, checklists, and remote support, improving the first-time resolution rate.
Mobility contributes to compliance with guided procedures (EHS), permits, LOTO, and mandatory checklists with validations. It enables operational traceability of actions performed, including photographic evidence, signatures, and geolocation. It facilitates early warnings related to reports of unsafe conditions and near misses in real time. Improved data quality and decision-making are achieved by capturing accurate information from the source, minimizing transcription errors, and applying standardization through forms. Furthermore, greater real-time visibility of orders, inventory, measurements, and updated statuses enables better planning. More accurate reliability analysis is favored by having complete data on failures and failure modes.
To ensure business impact for internal and external customers, it's vital to meet the SLA and ensure customer satisfaction with reliable ETAs, clear communication, and evidence of service. The reporting and invoicing process should be immediate, delivering parts and consumables upon order completion. Technician productivity is improved by increasing effective hours and reducing administrative time.